Order Fulfillment & Tracking Updates
Once your order is fulfilled and dispatched, you will receive an email with your package's tracking information. Our processing time for paid orders typically ranges from 1-3 business days, which is the interval from when you place your order to when it is shipped from our warehouse. Remember to add this processing time to the overall delivery time.
Processing Time During Peak Seasons
Please be aware that during major sale events and holiday seasons, processing times may extend up to 7 business days due to high demand. Your patience is appreciated as we work to get your order to you as quickly as possible.
Tracking Your Package
It may take up to 72 hours for your tracking link to activate. Rest assured, your package is en route, and the tracking information will soon reflect more details. We advise you to monitor your tracking link regularly for updates.
Phone Number for Direct Updates
For the most efficient delivery updates, include your phone number at checkout. This allows the carrier to send you direct notifications and to reach out if there are any delivery issues.
Estimated Delivery Date and Status
The tracking link provides an estimated delivery date and current status of your shipment. If you encounter any delivery problems, you can find the carrier's tracking number in the "status" section of the tracking link. Clicking on this number redirects you to the carrier's website for more detailed tracking information and their contact details.
Local Delivery Process
We strive to ensure a smooth delivery process, but please note that we do not have control over the local delivery operations. Should you face any delivery issues, it is essential to contact the carrier directly for assistance.
Delivery Timeframes
The estimated delivery times are expressed in business days, which do not include weekends, Saturdays, Sundays, or public holidays. During periods like Black Friday and other holidays, please anticipate potential delays due to increased strain on carrier services globally. We suggest allowing extra time for your package to arrive.
Missing Tracking Information
If you haven't received a tracking email, check your spam folder and verify that you've received an order confirmation.
Post-Estimated Delivery
In the event that the estimated delivery time has elapsed and your package has not arrived, please reach out to our customer care team. We are committed to resolving any issues and will ensure you receive a prompt solution.
For any further assistance or inquiries regarding shipping and delivery, please contact our dedicated support team. Your satisfaction is our priority, and we look forward to delivering your order promptly and efficiently.
